FAQ
Do you ship internationally??
Yes, we ship to many countries worldwide. Shipping rates and times will be calculated at checkout based on your destination.
Are your vending machines suitable for malls and theme parks?
Absolutely! Our cotton candy and ice cream vending machines are designed for high-traffic areas like shopping malls, amusement parks, and scenic spots.
What payment methods do you accept?
We primarily accept T/T (Telegraphic Transfer). If you require alternative payment options, please contact our sales team.
Do you provide after-sales support?
Absolutely. We provide OEM and ODM services, including custom appearance, branding, language settings, payment systems, and UI customization.
What are your cooperation models?
We offer two cooperation modes: agency/distributor partnership and direct purchase. Contact us to discuss which model fits your business.
How do I become your distributor or agent?
Submit your business profile through our “Contact Us” form. Once reviewed, our team will get in touch to explore partnership opportunities.
What is your lead time for production?
Standard machines are typically ready within 7–15 working days. Custom orders may take longer depending on requirements.
Is training or operation guidance provided?
Yes, we provide detailed operation manuals and remote technical training for setup, use, and basic troubleshooting.
Can the vending machine operate 24/7 without staff?
Yes, the machine is fully automated and designed for round-the-clock, unattended operation—ideal for malls, amusement parks, campuses, and more.
Do I need to refill ingredients manually?
The machine operates automatically, but ingredients like sugar, milk base, toppings, or ink will need to be refilled manually when they run low. One refill typically supports dozens to hundreds of servings.
Can I monitor the vending machine remotely?
Yes, selected models support remote monitoring. You can track sales data, ingredient levels, and receive alerts for any issues via an online dashboard.
Is the Vending machine easy to use?
Yes, the machine features an intuitive touchscreen interface. Users simply follow on-screen instructions to place their order quickly and easily.
Are the materials used safe and certified?
Yes, all ingredients and components comply with international safety standards, such as CE, FDA, and more, ensuring food safety and reliability.
What are the payment options available on the Vending Machine?
The Vending Machine supports credit cards, mobile payments (like Apple Pay, WeChat Pay, Alipay), and QR code scanning and Coins so on.
How long does it take to manufacture the machine?
Our machines are typically made to order. Production usually takes 7 to 15 business days, depending on the model and customization requirements. Once completed, we will arrange shipping immediately.
What is the minimum order quantity (MOQ)?
There is no minimum order requirement—you can order just one unit. However, if you order 5 units or more, we offer special discounts and better pricing for bulk purchases.
Can I visit the factory for an on-site inspection?
Yes, factory visits are welcome. You’re invited to come for an on-site inspection, product demonstration, and face-to-face discussion. Please contact us in advance to schedule your visit
What information do I need to provide to place an order?
Just some basic information is needed, such as the machine model, quantity, and your shipping address. If you have any customization requests, feel free to let us know—we’ll handle the rest.
What are the payment terms?
We usually require a 30% deposit to start production, and the remaining 70% before shipment. Once the machine is ready, we will send you a detailed inspection video for confirmation. After your approval, you can settle the balance, and we will arrange immediate shipment. Payment can be made via bank transfer (T/T) or other agreed methods.
How soon will the machine be shipped after payment?
Once we receive your deposit, production takes around 7–15 business days. After receiving the final payment, the machine will be shipped immediately.
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What certifications do you have?
Our machines are certified with multiple international standards, including:
CE (European Conformity)
FDA (Food and Drug Administration, USA)
SAA (Australia)
IC (Industry Canada)
NAMA (National Automatic Merchandising Association, USA)
FOSH (Food-grade safety and hygiene)
These certifications ensure our machines meet safety, hygiene, and operational standards for global markets.
What certifications are required for vending machines?
Vending machines typically require certifications based on your target market, such as:
CE for Europe
FDA or NSF for food safety in the U.S.
SAA for Australia
IC for Canada
Electrical safety and food-grade hygiene standards are essential for any region selling consumable products.
Do the machines comply with national standards?
Yes, our machines are designed to meet or exceed the national standards of the countries we export to. We ensure compliance with electrical safety, food hygiene, and import regulations required in regions such as Europe, North America, Asia, and Australia. If specific documents are needed for local certification or customs clearance, we’re happy to assist.
Does the machine support multiple languages?
Yes, the machine interface can be customized to support multiple languages, making it user-friendly for international markets or tourist locations.
Is customer data safe?
Absolutely. We follow strict data privacy protocols, and all identity information is securely encrypted and stored in compliance with GDPR and other applicable data protection laws.
Who are you and what do you do?
We are a professional manufacturer and supplier of smart vending machines, specializing in automated solutions such as ice cream machines, cotton candy machines, snow ice machines, and phone case printers. We offer both OEM and ODM services for global clients.
What services do you offer?
We provide a full range of services, including:
Product customization (logo, language, interface)
Global shipping & export documentation
24/7 after-sales technical support
Video training and user manuals
Spare parts supply
Do you support OEM or ODM orders?
Yes, we offer OEM (your brand, our machine) and ODM (custom design) services. Whether you need your logo, a custom interface, or a unique design—we can make it happen.
How long have you been in the vending machine business?
We have been in the vending machine industry for over 10 years with a strong focus on innovation, quality, and customer satisfaction. Our machines are exported to over 130 countries worldwide.
Where is your factory located? Can I visit?
Our factory is located in Room 306, No. 735 Shixin Road, Dalong Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China. You are welcome to visit us anytime for a factory tour or product demonstration. Please contact us in advance to schedule your visit.
Transportation
How is the machine shipped?
Machines are usually shipped by sea freight for bulk orders or air freight/express for urgent or small-volume shipments. All units are well-packed in wooden cases to ensure safe delivery.
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After-sales service
Do you provide installation or training?
Yes. We offer detailed video tutorials, user manuals, and online support to guide you through installation and operation. For bulk orders, we can also provide remote video training or technical support.
What after-sales service do you offer?
We provide 24/7 after-sales support with a professional technical team. If any issue arises, we can assist via video call, remote diagnostics, or send replacement parts when necessary.
Are spare parts available if something breaks?
Yes, we offer a full range of spare parts and can ship them quickly if needed. Key components are modular and easy to replace with our guidance.
Who do I contact if there’s a problem with the machine?
You can reach our after-sales service team anytime via email, phone, or messaging apps (e.g. WhatsApp, WeChat). We will respond promptly and ensure your issue is resolved.
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What is a cotton candy vending machine?
It’s a fully automatic, self-service machine that allows users to create colorful, custom-designed cotton candy within minutes—no staff required. Perfect for high-traffic areas like malls, amusement parks, and tourist attractions.
Is it easy for customers to use?
Yes! The machine features an interactive LED touchscreen, making the process simple and engaging. Customers just follow a few on-screen steps to select a pattern, choose a color, and watch the magic happen.
How long does it take to make one cotton candy?
Each serving takes around 45 to 90 seconds, depending on the complexity of the selected design.
What kind of sugar is required?
The machine uses dry, granulated sugar with a particle size of 1–2mm. Each flavor is stored in a separate sugar container, and the machine supports six different sugar types simultaneously.
Does the machine require frequent maintenance?
No. The machine is equipped with AI-powered temperature and humidity control, minimizing manual adjustments. Basic maintenance involves refilling sugar and toppings, and occasional cleaning of internal components.
How does the Ice Cream Vending Machine work?
The Ice Cream Vending Machine is fully automatic. Customers simply choose a flavor on the touchscreen, the machine instantly mixes and dispenses the ice cream into a cup, and adds selected toppings. It’s quick, hygienic, and fun to watch!
Can I customize the flavors in the Ice Cream Vending Machine?
Absolutely. You can adjust the menu according to your preferences or market demand. The machine supports multiple milk bases, fruit jams, and dry toppings.
Where is the best place to install the Ice Cream Vending Machine?
It performs best in locations with steady foot traffic such as shopping malls, amusement parks, train stations, schools, or office buildings.
Does the Ice Cream Vending Machine come with a warranty?
Yes. Every Ice Cream Vending Machine includes a comprehensive warranty and 24/7 after-sales support from our professional team.
Is the ice cream made fresh or pre-packed in the Ice Cream Vending Machine?
The Ice Cream Vending Machine makes fresh ice cream on demand. It mixes and dispenses the product right in front of the customer, ensuring maximum freshness and taste.
How does the Phone Case Printing Vending Machine work?
Customers simply select their phone model, upload a photo or design via touchscreen or mobile, make a payment, and the Phone Case Printing Vending Machine prints and dispenses the customized case within minutes.
What phone models are supported by the Phone Case Printing Vending Machine?
The Phone Case Printing Vending Machine supports a wide range of iPhone and Android models. The phone model list can be updated regularly based on market demand.
What kind of printing technology is used in the Phone Case Printing Vending Machine?
The Phone Case Printing Vending Machine uses advanced UV printing technology, ensuring vivid colors, high-resolution images, and long-lasting durability on every case.
Can customers use their own photos or designs?
Yes! The Phone Case Printing Vending Machine allows users to upload personal photos, logos, or artwork directly from their phone or choose from built-in templates.
What is the material cost for each phone case produced by the Phone Case Printing Vending Machine?
The total material cost per case is approximately $1.50 to $1.70, which includes the blank phone case and ink used during printing.
How does the Snowflake Ice Vending Machine work?
The Snowflake Ice Vending Machine automatically prepares snowflake ice by converting flavored milk base into ultra-fine, soft ice flakes. Customers select their flavor, add toppings, and receive a freshly made dessert in about 20 seconds.
Is the Snowflake Ice Vending Machine suitable for outdoor environments?
Yes. With proper weatherproofing and stable power supply, the Snowflake Ice Vending Machine can operate both indoors and outdoors.
How is hygiene maintained in the Snowflake Ice Vending Machine?
The machine features a closed-loop system and optional auto-cleaning function to ensure hygienic preparation and delivery of each serving.
Can I monitor the Snowflake Ice Vending Machine remotely?
Yes. The Snowflake Ice Vending Machine can be connected to a cloud-based system that allows remote monitoring of sales data, ingredient levels, and machine status.
How much profit can I expect from the Snowflake Ice Vending Machine?
Each serving costs less than $0.50 in materials, and the average selling price ranges from $2.50 to $5.00 depending on your market — offering high margins and fast ROI.
Does the Slush Vending Machine support multiple flavors?
Yes. The Slush Vending Machine supports multiple flavor bases such as cola, mango, lemon, and grape. You can rotate or change the flavors based on season or customer preference.
Is the Slush Vending Machine energy-efficient?
Yes. It features an intelligent sleep mode and energy-saving refrigeration technology to reduce power consumption when idle.
Do you provide technical support and warranty for the Slush Vending Machine?
Yes. We offer full after-sales support, including 24-hour technical assistance, online troubleshooting, spare parts, and warranty coverage to keep your Slush Vending Machine running smoothly.
Can the Slush Vending Machine be customized with my company branding?
Yes! We offer customizable exterior panels, touchscreen UI themes, and LED signage to align the Slush Vending Machine with your brand image.
What is the expected lifespan of the Slush Vending Machine?
With proper maintenance, the Slush Vending Machine can reliably operate for 5 to 7 years or more, making it a durable investment.
We’re here to help you build the vending solution your brand deserves.
Let’s Talk Business!
Whether you have questions, want a quote, or need a custom solution—we’re just one click away.
